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Customer Support |
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| Omni Customer Support 1.0 |
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Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement
Released: 2007-11-29
Last Updated: 2007-11-27
License: $69.00
Publisher: Omni Customer Support
Language: English
Platform: Windows
Requirements: Java 1.4+
Install: Install and Uninstall
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| Live Chat Software for Customer Support 1.5 |
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Increase sales and improve customer service delivery by adding live chat to your web site. Watch visitors on your web site in real time. Interact proactively through chat invitations. Fully customizable visitor interface. One click installation within minutes. Transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer and duration of chat session. 15-day no-risk free trial.
Released: 2006-09-29
Last Updated: 2008-01-28
License: $9.99
Publisher: Live2Support Inc.
Language: English
Platform: Windows
Requirements: Windows or Web base on MAC & Linux
Install: Install and Uninstall
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| Universal FAQ Manager 2008 2.1 |
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Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money while delivering higher levels of customer satisfaction. Worth it? Return on investments often are 1,000%. Any business today must get customer service right or will not be around tomorrow.
Released: 2008-02-14
License: $197.00
Publisher: Universal FAQ Manager 2008
Language: English
Platform: Windows
Requirements: ASP.NET 1.1, SQL Server
Install: No Install Support
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| eTalkup 1.1 |
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Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!
Released: 2008-01-12
Last Updated: 2008-07-06
License: Freeware
Publisher: Kiloboat Technology
Language: English
Platform: Windows
Requirements: P4 CPU, 256M RAM
Install: Install and Uninstall
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| ManageEngine SupportCenter Plus 6.5 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2007-11-27
Last Updated: 2008-06-02
License: Freeware
Publisher: AdventNet Inc
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows
Requirements: P III 1Ghz & more, 256 MB RAM
Install: Install and Uninstall
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| Skymol Communicator Live Help Software 2.0 |
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Skymol Communicator is a web-based customer service and live help software with Voice, Video, Text Chat. On-demand live chat software, help desk software with proactive voice,video chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.
Released: 2007-06-21
Last Updated: 2008-07-06
License: $49.95
Publisher: Skymol Corporation
Language: English, French, German, Hungarian, Italian, Korean, Romanian, Spanish, Turkish
Platform: Windows, Linux
Requirements: Internet Browser
Install: Install and Uninstall
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| Jitbit HelpDesk 1.5 |
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Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.
Released: 2007-11-30
License: $349.00
Publisher: JitBit Software
Language: English
Platform: Windows
Requirements: ASP.NET 2.0, MS SQL-server 7/2000/2005 (or MSDE), IIS Server
Install: Install and Uninstall
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| SupportCenter 2.0.0 |
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SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Released: 2007-03-19
Last Updated: 2008-07-06
License: $99.00
Publisher: Quality Unit, s.r.o.
Language: English
Platform: Windows, Linux
Requirements: PHP 4.2.x, Mysql 4.1
Install: No Install Support
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| ProvideSupport: Live Chat for Website 4.2.6 |
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Website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, SSL encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.
Released: 2006-11-03
Last Updated: 2007-02-12
License: $15.00
Publisher: Provide Support, LLC
Language: English
Platform: Windows
Requirements: none
Install: Install and Uninstall
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| MGCS 2006 |
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MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..
Released: 2006-03-31
License: $349.00
Publisher: Dennis Baggott and Sons
Language: English
Platform: Windows
Install: Install and Uninstall
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